💰 Refund Policy

At Undecember, we are committed to providing a high-quality gaming experience to all players. However, we understand that circumstances may arise in which a refund is necessary. This Refund Policy outlines the conditions under which refunds may be considered and the process by which they are handled. By accessing or using any services or purchasing any in-game content, you agree to the terms outlined below. 1. General Policy All purchases made within Undecember, including but not limited to digital goods, in-game currency, cosmetic items, season passes, and downloadable content, are considered final and non-refundable unless otherwise required by local consumer protection laws. 2. Eligibility for Refunds Refunds may be granted under exceptional circumstances, including but not limited to: Unauthorized or fraudulent transactions. Technical errors resulting in duplicate purchases. Content not delivered after successful payment due to verified technical faults. Serious, unresolved issues that prevent gameplay access after all support options have been exhausted. Eligibility for a refund will be assessed on a case-by-case basis by our support team. 3. Timeframe for Requests Refund requests must typically be submitted within a reasonable timeframe from the date of purchase. Delayed claims may be denied, particularly if the content was used or consumed in-game. 4. In-Game Currency and Items Refunds will not be provided for: Used or partially used in-game currency or items. Items acquired through normal gameplay, promotional events, or rewards. Purchases made using third-party platforms that fall under their own refund policies (e.g., Apple App Store, Google Play, Steam). For purchases made through external platforms, players should refer to the respective provider’s refund guidelines. 5. Abuse of Refund Policy We reserve the right to refuse refund requests if: The request appears to be abusive or fraudulent. A player has an extensive history of refund requests. In-game misconduct is involved (e.g., chargebacks following banned accounts). Repeated violations may result in account restrictions or permanent suspension. 6. Technical Support First Before requesting a refund, players are encouraged to contact our technical support team. Many issues, including failed purchases, delays, or unreceived content, can often be resolved without a refund. 7. No Refunds for Dissatisfaction We do not offer refunds for dissatisfaction with gameplay, personal opinion about content quality, or changes to game features, mechanics, or balance updates. Continuous development means content may evolve over time. 8. Server Downtime or Maintenance Scheduled or emergency maintenance, temporary outages, or connectivity issues do not qualify for refunds unless they result in significant and prolonged service unavailability. 9. Event and Limited-Time Purchases Purchases tied to limited-time events, special offers, or seasonal promotions are final. Refunds will not be granted due to the expiration or end of such events. 10. Refund Process If you believe you are eligible for a refund: Contact our customer support with proof of purchase and detailed explanation. Provide any relevant screenshots or transaction receipts if available. Wait for evaluation; responses typically take a few business days. Approval of a refund does not guarantee it will be processed immediately. Processing times may vary based on payment method and region. 11. Policy Updates This Refund Policy may be revised or updated at any time. Continued use of the game and its services after policy changes signifies acceptance of the new terms.